Privacy Statement
When you use our services, we need to collect and record certain personal data about you. It is our policy to handle your personal data with the utmost care and transparency. This privacy statement informs you about the purposes for which we process your personal data and how we do so.
This privacy statement applies to all personal data we process when you make a booking, use our services, visit our website or communicate with us.
Who are we?
For general information, please visit our website. For official company details, please refer to our contact page.
What information do we collect about you, and why?
We primarily process your personal data to ensure you enjoy a pleasant holiday. We aim to build a lasting relationship with you so that we can continue to serve you in the future and provide relevant offers based on your interests or booking history.
In connection with the provision of our services, the sale of products and services, surveys, competitions or prize draws, you may provide us with personal data. This information, such as your name, address, email address, telephone number, travel preferences and interests, is processed so that we can provide you with tailored information about available services, products, events and news. Processing this information also helps us develop new services and products.
When making a booking for holiday accommodation
When you make a booking, we record the information necessary to make the accommodation available to you. This also applies when a booking is made through a partner.
Booking details
This includes information about your holiday, such as the type of accommodation, arrival date, departure date, travel party and preferences. This information is recorded in our reservation system.
Name and address details
These details are required to register the booking, maintain the legally required guest register and declare tourist tax.
Telephone number and email address
You will receive your booking confirmation and information about your stay by email. If we have any questions shortly before your arrival, we may contact you by telephone or email.
Date of birth
Bookings may only be made by individuals who meet a specified minimum age requirement. Your date of birth is used to verify that you meet this requirement.
Bank account details
Payments are made through a secure payment environment or by bank transfer. Any security deposit is recorded so that it can be refunded where applicable. We will never debit any amount from your account without your authorisation.
For credit card payments, your payment details are processed by an external financial institution. We do not have access to your credit card details.
Personal account
After making a booking, you can activate a personal account. Through this account, you can view and update your personal details and manage your booking online, subject to certain time limits. Your booking history is also available in your account.
Contacting us
If you have any questions about your booking or stay, you can contact us through various channels.
Online contact
When you contact us through our contact form, social media, chat or email, we record the necessary contact details and the content of the conversation so that we can respond to your enquiry.
Telephone contact
We may ask verification questions to confirm your identity.
When submitting a complaint
Complaints can be submitted to our support department. We record the complaint and the associated contact details so that we can investigate and handle it.
In connection with our marketing activities
Newsletters
Following a booking or registration, we use your email address to send newsletters about our accommodation, special offers, competitions and surveys. You can unsubscribe at any time using the link provided in the newsletter.
Use of our website
When you visit our website, analytical tools automatically collect anonymous or aggregated information, such as pages visited, browser information and IP address. This information is used to manage and improve the website.
Aggregated data may be made publicly available, but it cannot be traced back to individual visitors.
Analysis for management reporting
Information such as region, country and family composition may be used in anonymised form for internal analyses.
Information we receive from third parties
When you make a booking through a partner, we may receive personal data from that partner. This information is handled in the same way as data provided directly by you and, where possible, we combine the information.
What are the legal bases for processing?
We process personal data in accordance with the General Data Protection Regulation (GDPR). The main legal bases for processing are:
Performance of a contract: for bookings and the provision of services.
Legal obligations: for example, maintaining the legally required guest register and declaring tourist tax.
Legitimate interests: for customer relationship management, marketing, website management and analytics.
Consent: for newsletters and certain marketing activities.
To whom do we disclose your personal data?
Your personal data is only shared when this is necessary to provide our services, required by law or authorised by your consent. The recipients may include:
Government authorities, for example, for the guest register or tourist tax.
Holiday park management, for the guest register and emergency situations.
IT service providers and other data processors acting on our behalf.
Debt collection agencies, in the event of outstanding payments.
Payment processors.
Where required, we enter into data processing agreements with these parties to ensure an appropriate level of data protection.
How long do we retain your data?
We do not retain your personal data for longer than necessary for the purposes for which it was collected, unless a statutory retention obligation requires us to keep it for longer.
Booking and administrative records are generally retained for a maximum of seven years. Data processed on the basis of consent is deleted once you withdraw your consent.
Where do we store your data?
Your personal data is primarily stored within the European Union. For certain systems, such as customer relationship management (CRM) systems, we may engage sub-processors located outside the EU. In such cases, appropriate safeguards are implemented, such as standard contractual clauses or other adequate data protection mechanisms.
What are your rights?
You have the right to:
Access your personal data.
Have inaccurate or incomplete data corrected or supplemented.
Request the erasure of your personal data or restriction of its processing, subject to applicable conditions.
Object to the processing of your personal data.
Request the transfer of your personal data (data portability).
Withdraw any consent you have given.
You can submit requests through our support department or the contact form on our website. We will respond within the statutory time limit.
If you have a complaint about the processing of your personal data, you can report it to us. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
This privacy statement may be updated periodically. The latest version is always available on our website.
